E-commerce Operations Manager

Application Performance:

Provide knowledge and experience collaborating with E-commerce department to define operational requirements for a comprehensive platform, improving customer experience through seamless functional workflows.

• Collaborate with internal/external teams to ensure smooth operations on the application, website, and others online channels.
• Lead the execution of all campaign/promotions that requires well running throughs online channels.
• Keep on track with market trend to ensure the application/communication is highly attractive to users and easy to execute.
• Operations Supporting
• Collaborate with B2B, OM, MKT to ensure correct assortment in use to build up traffic to E-commerce channels.
• Ensure good campaigns that fit customer demand and competitiveness in the market.
• Manage daily operations to ensure implementation efficiency including the correction of all updates, offers, assortments, troubleshooting and improvements.
• Conduct training and create training documents, guideline to store team to enhance customer experiments and team conduction.

Analytic and Reporting:

• Utilize analytics tools to monitor key performance indicators (KPIs) related to user growth, sales, efficiency.
• Tracking, following up all relevant reports, providing insights and recommendations for continuous improvement.

Requirement:

• University Degree, preferably in Economics, Business Management, or related fields.
• Proven experience in E-commerce with a specific focus on user growth, performance marketing, and SEO.
• Strong analytical skills and proficiency in using analytics tools.
• Up-to-date knowledge of user growth, performance marketing, and SEO best practices and industry trends.
• Ability to lead and coach store team as well as collaborate with different cross-functional teams.
• Fluency in English and Vietnamese.